Terms and Conditions

About This Website

This is the R.J. Reynolds Vapor Company corporate website. It does not advertise, sell or offer promotions for our products.

Adult Audience

This website is intended only for use by adults. R.J. Reynolds Vapor Company (RJRV) believes that youth should not smoke. RJRV takes no actions to encourage youth smoking, and supports programs designed to discourage and reduce youth smoking. RJRV does not engage in any advertising, promotion, or marketing to minors. In addition, RJRV's correspondence policies are designed to limit its business communications to adults only. We take these issues and responsibilities very seriously. Linking to this site from any site is expressly prohibited without permission.

Reynolds American Inc. (RAI) is the parent company of R.J. Reynolds Vapor Company. To view shareholder services information, visit www.reynoldsamerican.com/Investors/default.aspx.

RJRV Correspondence Policies

We are glad to hear from adult tobacco consumers, trade partners, and other adults with an interest in our businesses. Please note the following corporate policies, which are designed to avoid misdirected inquiries, and to protect the interests of those who might contact us as well as the interests of the company and its affiliates.

Unsolicited Ideas

Although R.J. Reynolds Vapor Company appreciates people's interest in its business, it is RJRV's policy to decline consideration of unsolicited ideas and suggestions offered or submitted by the general public. RJRV relies on its research and marketing staffs for the generation and implementation of new concepts. This is necessary in order to avoid misunderstandings over the origin of particular ideas. Reynolds Vapor is constantly generating new ideas, many of which RJRV cannot use until years after they were first conceived. Accordingly, RJRV does not accept unsolicited ideas for consideration, and asks you not to submit ideas for products, advertising, etc.

Student Requests

R.J. Reynolds Vapor Company has a longstanding corporate policy of not sending information on its business to students, as part of our commitment to directing brand-related communications to adult audiences and avoiding a Vapor-marketing presence in classrooms. Reynolds Vapor does not reply to any requests from students, unless they are seeking information on youth non-smoking programs. Anyone interested in youth non-smoking programs should visit the separate "Right Decisions, Right Now" website: www.rightdecisionsrightnow.com.

Consumer Inquiries

If you are an adult who has a question about one of RJRV's products, please call the toll-free number printed on the product package (1-800-341-5211). If you are an adult who has a general question about the business, please refer to the "Contact Us" page. Because RJRV's products and brand communications are intended for adults only, it is RJRV's firm policy not to respond to requests from minors.